So irritated and depressed...

I had gotten my head all ready to go back to the hellhole I call (or called) work. I've been waiting for HR to get a part time schedule for me, as per my psychiatrist, to see how I handle the stress. The person in HR basically told me she'd get back to me and has ignored me for the past week, emails and voicemails. I already have no idea how I'm going to pay bills since this 30 days that I could barely afford is rapidly turning into 60 days.

And now, not only are they expecting us to hard sell (offer, then attempt to overcome objections when they say no) customers calling in with tech support issues, regardless of if we're able to get it fixed, but apparently now it's considered a sellable call even if the customer's equipment is the issue (as in, they don't know how to turn on their TV or their PC is dead, which, sadly, happens VERY often). On top of that, we're supposed to inform them if they have a late balance as well, AND a new set of notes saying we verified their security info...all under the same metrics that no one was meeting before.

How much stress and confrontation can they stack on to one person before it's considered abuse?

Going back to delivering pizza is sounding better and better...I simply don't have the will to learn a new job right now.

It's hard trying to see the good in a situation that was ridiculous a year ago... sales and tech support will never go together, and just because they get a trickle of income out of it, somebody seems to think it's worth making the turnover rate far worse than it used to be due to sheer stress.

I have to believe that I'm not the only IT minded person in the world that has a problem being confrontational 60-70 times a day, rapid fire, with no break in between except for two 15's and an hour lunch. I'm talking, one customer hangs up, the next one is immediately on the phone. You go from one confrontation to another to another...

Maybe sales people can do it, but hell, even car salesmen don't deal with that many people a day.

Life decision, coming up

So I have a decision to make.

Nebulosus is either done, or nearly done. Tomorrow I'm going to email the manuscript to at least one agent, likely many more. I figure, by the time I finish whatever tweaking they suggest and it actually gets moving, an optimistic guess at actually seeing money would be this time next year.

In the meantime, we have to pay bills. Already we're going to come up short next month.

If the company that I'm currently working for decides I can't do part time, I'm considering delivering pizzas again part time, to make enough money to get by while being able to continue writing and pushing my writing.

I can't work 40 hours at my current job, which requires me to do tech support and hard sales on every call, and push a book, let alone write much of anything. It's just not feasible. Maybe I lack drive, or energy, or whatever, but I know it's not going to happen.

So...deliver pizzas, or give up on writing for a while except on the rare occasion that I have the energy to do something when not at work? Blargh.